Can you provide general advice on how to choose a window supplier or glazier?
Look out for accreditation, such as affiliations to know industry organisations that monitor and independently audit installations.
Is it true that using glass in my conservatory will turn it into a greenhouse?
How can my windows help to reduce the noise level in my home?
Can I have a Toughened Mirror
Silvered Glass cannot be toughened, but it can be film backed to achieve a Class C safety rating
What are Window Energy Ratings?
I would like to have a quote over the phone
To avoid any misinterpretation of your requirements we would prefer you to email or fax the information to us.
However, if you do not have access to these facilities we will process an estimate within one working day.
I want to place an order over the phone
To avoid any misinterpretation of your requirements we would prefer you to email, fax, visit our showroom or trade counter to place your order.
This system has proven to be the best to avoid disappointment.
The glass in my wood burning stove has broken. Can you replace it
Unfortunately this is a very specialised glass type which we do not stock.
The name of the glass is ROBAX. links can be found on the internet.
What time can collect my glass from the trade counter
Our trade counter is open from 8.00am to 4.00pm Monday to Thursday and 8.00am to 3.30 on Friday.
No collection unless by prior arrangement on Saturday.
What time will my glass be delivered
Contact our trade counter +44(0161) 480 6644 to get an approximate delivery time. We allow 30 minutes either side of a delivery time to safeguard against traffic problems.
What tolerances do you work to
Discuss this detail with our staff when you are placing an order.
Where are you situated in Cheadle
We are actually situated in Stockport just off Junction 27 of the M60.
Visit our contact us page for more information
Do you install in the South of England including London
Yes we do install in the south dependant on the job specification.
Do you have brochures to send out
All our brochures are available in our Help Centre . Click here to be transferred to the download centre.
Do you supply and install wooden window frames
Sorry we do not have a range of wooden window frames.
However, our R9 range is one of the best PVC-u alternatives available in the market.
Can you come out to my property and quote me for the work I require
Yes, but we prefer to discuss the details of your requirement prior to our visit
What is the maximum size of glass you can toughen
Our Tempering plant is restricted to 1700mm x 2900mm
How long does it take to manufacture a splashback
From the date of order it will take 10-15 working days to produce depending on the complexity of the glass shape.
Why does my glass have a green tinge
The green tinge is caused by iron, which is an impurity in the sand used to make the glass. In the glass, iron ions absorb red (infra red) light and blue (ultra violet) light parts of the spectrum, making the glass look to have a green tinge due to the light that is not absorbed.
How long is my quote valid for
All quotes are only valid for 90 days. Quotes outside of the limit will re quoted and may increase due to market changes.
What colours are available for splashbacks
Click here to see our full range of colours.
What is the lead time for manufacturing
Please discuss this with our team before ordering. Lead times can vary from week to week depending on demand.
When can a surveyor attend site to measure
All our surveyors operate with an electronic diary to schedule visit dates for measure and this is usually fully booked for 5-7 working days with orders placed.
We endeavour to accommodate all our customers with the earliest possible dates available once an order has been placed.
Please discuss this detail with our team when you place your order. +44(0161) 480 6644
Can you tell me when my glass will be ready
We have a sophisticated computer system that can monitor and record order progress so we should be able to give you an answer.
However, it may be necessary to get more information from our manufacturing plant which could mean a return call or email to confirm.
Are you open Saturdays
Only our showroom is open from 10am-4.00pm every Saturday.
Unfortunately we have no collection facility available on Saturdays unless by prior arrangement.
Do you have a showroom
Yes we have a showroom.
However, if it not convenient for you to visit us you can take a virtual tour by Clicking Here to our About Us page.
What is the largest length of glass for a splashback
2800mm is the largest length we can produce for a splashback
Can I use mirrors as a splashback
Yes you can use mirrors but we do not recommend them to be installed behind a gas or electric hob.
Can you make a double glazed unit with an integral blind
We have a facility to provide this type of product.
Can I buy acoustic glass from you
Yes, although acoustic glass is not in our standard range we can accommodate your order.
Can I have balustrades without a handrail
Yes this is possible to have a balustrade using a toughened laminated glass.
However, there will be a line on the edge of the glass were two pieces of glass have been laminated together.
Do you deliver glass
Yes we do deliver glass as per our delivery schedule.
Please note that we only deliver to your door under the terms of our insurance cover.
Do you use Pilkington K Glass
No, we use a similar alternative soft coat glass in conjunction with warm edge spacer bar and argon gas to achieve a u-value of 1.1
How Many Locking points are there on your windows
We have nine locking points and can offer a “Secure by Design” which is approved by local Police authorities.
Do your Window Frames have steel inside
How long has your company been trading
We have been continuously trading for nearly 50 years during which time we have built our reputation for quality and excellence.
Do you give free quotes
Yes, all our quotations are free with a no obligation clause. However, quotes are only valid for 90 days and may not be honoured beyond this date due to market changes.
Do you offer ``Insurance Backed Guarantees``
All our window, doors and conservatory installations are covered by Insurance Backed Guarantees as is the law. In addition, all our fitters are MTC (Minimum Technical Competence) trained and all carry CSCS cards as proof of their training.
We are affiliate members of “Network Veka” and all our work is subject to independent audit by their highly trained staff.